{"versionId":"9faba3fb-5e54-41ce-6152-08db77c449dd","articleId":"ad0ac954-d1a3-4537-76e5-08dadc9497e3","title":"Bookings overview","tags":["bookings","All articles"],"content":"<p>EVA Bookings lets staff or members of the public book any kind of resource via a fast and secure online portal.</p>\n<p>Administrators can see and manage bookable resources, view and re-send bookings, and get in touch with all those booked.</p>\n<div class=\"mce-toc\">\n<h2>Quick links</h2>\n<ul>\n<li><a href=\"#mcetoc_1gno0o0c2157\">Different booking scenarios</a></li>\n<li><a href=\"#mcetoc_1gno0mkl6153\">Key concepts in bookings</a>\n<ul>\n<li><a href=\"#mcetoc_1go4s5iv975\">Resource</a></li>\n<li><a href=\"#mcetoc_1go4s5iv976\">Resource type</a></li>\n<li><a href=\"#mcetoc_1go4s5iv977\">Visitor type</a></li>\n<li><a href=\"#mcetoc_1go4s5iv978\">Booking screens</a></li>\n<li><a href=\"#mcetoc_1go4s5iv979\">Who is coming</a></li>\n</ul>\n</li>\n<li><a href=\"#mcetoc_1go4s6qg97b\">Common resource settings</a>\n<ul>\n<li><a href=\"#mcetoc_1go59jhn77h\">Capacity</a></li>\n</ul>\n</li>\n<li>\n<ul>\n<li><a href=\"#mcetoc_1gno0mkl6155\">Arrival prompting</a></li>\n<li><a href=\"#mcetoc_1gno44l5q32\">Bookable time range</a></li>\n</ul>\n</li>\n<li><a href=\"#mcetoc_1gno0mkl6151\">How to change the details you collect from visitors</a></li>\n<li><a href=\"#mcetoc_1gkp99r4vm\">Booking security and validation</a></li>\n</ul>\n</div>\n<h2 id=\"mcetoc_1gno0o0c2157\">Different booking scenarios</h2>\n<p>Bookings can be set up for hot desks, appointment times, car parks, equipment, special deliveries, EV charging + more. It&rsquo;s very flexible! You can even use bookings on a kiosk. Check out our detailed guides for different booking scenarios (more guides coming soon):</p>\n<p><a href=\"https://help.evacheckin.com/article/eva-bookings-for-appointments\" target=\"_blank\" rel=\"noopener\">Booking appointments</a></p>\n<p><a href=\"https://help.evacheckin.com/article/eva-bookings-for-carparks\" target=\"_blank\" rel=\"noopener\">Booking car parks</a></p>\n<div title=\"Page 1\">\n<div title=\"Page 1\">\n<div title=\"Page 3\">\n<div>\n<div>\n<p>Get in touch if you're wondering if EVA Bookings could help in your scenario.</p>\n</div>\n</div>\n</div>\n</div>\n</div>\n<h2 id=\"mcetoc_1gno0mkl6153\">Key concepts in bookings</h2>\n<p>The building blocks for bookings are <strong>Resources, Resource Types</strong>, <strong>Visitor Types,&nbsp;</strong>the <strong>Bookings Screens</strong>,&nbsp;and the <strong>Who is Coming </strong>admin&nbsp;page.</p>\n<h3 id=\"mcetoc_1go4s5iv975\">Resource</h3>\n<p>A resource is a bookable item and can represent a singular thing (eg a hot desk) or multiple (eg a pod of 10 hot desks).&nbsp; Each resource has its own settings (some common ones listed below).</p>\n<h3 id=\"mcetoc_1go4s5iv976\">Resource type</h3>\n<p>Every resource has a resource type. You must create at least one resource type before you create a resource. Resource type settings determine:</p>\n<ul>\n<li>the booking screens experience, including the text displayed on booking screens and how resources are allocated</li>\n<li>whether weekend bookings are available</li>\n<li>how far in advance can bookings be made</li>\n</ul>\n<p>Typically, a resource type would be created for each set of resources where these settings are the same - eg appointment, car park, desk</p>\n<h3 id=\"mcetoc_1go4s5iv977\">Visitor type</h3>\n<p>A<strong> </strong>visitor type is automatically created along with each resource type and defines the information that must be provided when booking - eg company name, car registration.</p>\n<h3 id=\"mcetoc_1go4s5iv978\">Booking screens</h3>\n<p>Booking screens include a home page that lists all the resource types available to book and provides space for instructions.</p>\n<p>Once a user selects the resource type they then enter their details and select the date and time of their booking.&nbsp; They can make multiple bookings in the same session and get an email confirmation afterwards that includes a link to edit/cancel their booking.&nbsp;</p>\n<p><img src=\"https://portal.faqbot.nz/api/images/5011149bf4b549fdca2008d81d82c9c1/files/Booking%20screen%20select%20date%20and%20time.png?width=1000&amp;height=\"></p>\n<h3 id=\"mcetoc_1go4s5iv979\">Who is coming</h3>\n<p>Use the <a title=\"Who is coming\" href=\"https://my.evacheckin.com/bookings/who_is_coming\" target=\"_blank\" rel=\"noopener\">Who is coming screen</a> to filter, view and manage bookings. You can also send notifications/messages to booked visitors via this page.</p>\n<h2 id=\"mcetoc_1go4s6qg97b\">Common resource settings</h2>\n<h3 id=\"mcetoc_1go59jhn77h\">Capacity</h3>\n<h2 id=\"mcetoc_1gno7dmhs3t\"></h2>\n<p>Every bookable resource has a capacity. Capacity refers to the number of a bookable resource that can be booked - eg number of appointments per slot, number of car parks or desks.</p>\n<p>A default capacity can be set - either every bookable day or on a schedule:</p>\n<p><img src=\"https://portal.faqbot.nz/api/images/5011149bf4b549fdca2008d81d82c9c1/files/booking%20capacity.png?width=1000&amp;height=\" width=\"586\" height=\"406\"></p>\n<p>You can also override the default capacity on specific days using the \"capacity by date\" setting.</p>\n<h3 id=\"mcetoc_1gno0mkl6155\">Arrival prompting</h3>\n<p>Arrival prompting allows you to send an email or SMS message (additional charges apply) if a person who is booked is late, to check whether they still plan to take up their booking, and provide the opportunity to release their booking.</p>\n<p>This setting uses check-in to validate whether someone has arrived. Turn on arrival prompting by resource -&nbsp;<br><img src=\"https://portal.faqbot.nz/api/images/5011149bf4b549fdca2008d81d82c9c1/files/Arrival%20prompting.png\" width=\"431\" height=\"314\"></p>\n<p>Arrival prompt messages are set by resource type - see the Templates tab.</p>\n<h3 id=\"mcetoc_1gno44l5q32\">Bookable time range</h3>\n<p>In many cases resources are only bookable between certain hours. Use the bookable time range to set the times when this item can be selected.</p>\n<h2 id=\"mcetoc_1gno0mkl6151\">How to change the details you collect from visitors</h2>\n<div title=\"Page 1\">\n<div title=\"Page 1\">\n<div title=\"Page 3\">\n<div>\n<div>\n<p>When a new booking resource type is created, a corresponding \"Bookings\" visitor type is also created.</p>\n<p>To change the details you collect from visitors - eg you may not need to collect car registration (on by default) - <a title=\"Bookings visitor types\" href=\"https://my.evacheckin.com/visitors/visitor_types\" target=\"_blank\" rel=\"noopener\">edit the relevant bookings visitor type</a>.</p>\n</div>\n</div>\n</div>\n</div>\n</div>\n<h2 id=\"mcetoc_1gkp99r4vm\">Booking security and validation</h2>\n<p>EVA Bookings has the following security and validation measures in place:</p>\n<ul>\n<li>Booking email addresses are checked using an advanced validation system. This checks for throwaway emails like test@test.com and common spelling mistakes like @gmial.com, improving email delivery of booking confirmation and reducing support</li>\n<li>Your booking page is protected from bot bookings with Google&rsquo;s latest reCAPTCHA service (this does not require any additional input such clicking &lsquo;I&rsquo;m not robot&rsquo; or finding all &lsquo;images that contain trucks&rsquo;) Your booking page is protected with the CloudFlare Web Application firewall which prevents common attacks including DDOS</li>\n<li>You can optionally select to PIN protect the bookings pages.</li>\n<li>EVA Check-in is ISO27001 certified</li>\n</ul>\n<p>Keen to use bookings for your organisation? <a title=\"Contact us to get started with bookings\" href=\"mailto:support@evacheckin.com\" target=\"_blank\" rel=\"noopener\">Get in touch and we'll help you get set up</a></p>","description":"","isMarkdown":false,"publishedOnUtc":"2023-07-10T22:55:06.7159483","modifiedOnUtc":"2022-12-21T02:19:32.9108309"}