{"versionId":"5a29050c-87b2-4b07-014d-08deb9daca5e","articleId":"4d033d17-cb67-4362-d6bb-08dd5b86637c","title":"Kiosk setup","tags":["kiosk","All articles"],"content":"

Learn how to set up and update an EVA check-in kiosk on your iPad or Android tablet.

How do I set up the Kiosk app on an iPad? \n
- How do I turn on Guided Access?
- Updating your iOS kiosk app
\n
How do I set up the Kiosk app on an Android tablet? \n
- Updating your Android kiosk app
\n
Kiosk branding
Reconnect a kiosk to a different zone\n
- Reconnect the kiosk
- If reconnecting does not work
\n
Updating kiosk settings

How do I set up the Kiosk app on an iPad?

Make sure that your iPad is on iOS 15.6 or above
Download our kiosk mobile app for iPad from the App Store
Connect the kiosk - get the ID and token by clicking the kiosk icon on the relevant check-in zone in the EVA Check-in portal and add these details to your app

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Choose your kiosk settings
Start Guided Access on your iPad to lock the app in place
Your kiosk is now set up ✅

How do I turn on Guided Access?

Go to Settings > Accessibility.
Tap on Guided Access to enable it.
Tap Passcode Settings, then select Set Guided Access Passcode.
Enter a passcode and re-enter it to confirm. You can also enable Face ID or Touch ID to end a Guided Access session.

Updating your iOS kiosk app

Go to the App Store app on your kiosk iPad.
Tap your profile picture at the top right.
Scroll down, then tap Update next to the EVA Check-in app, or tap Update All.

How do I set up the Kiosk app on an Android tablet?

Make sure your device is running Android OS 10 or above.
Download our kiosk app for Android tablets from Google Play.
Connect the kiosk - get the ID and token by clicking the kiosk icon on the relevant check-in zone.
Choose your kiosk settings
Pin your screen to make it difficult for a user to leave the kiosk app. Learn how.
Your kiosk is now set up ✅

Updating your Android kiosk app

Open the Google Play Store app on your device
At the top right, tap the profile icon.
Tap Manage apps & device.
Under “Updates available,” tap See details.
Next to the EVA Check-in kiosk app, tap Update, or to update all your apps at the same time, tap Update all.

Kiosk branding

Go to the Kiosk & poster tab on Site information > Options to:

add or review your site logo
change your kiosk colour scheme
add a feature image
customise or hide the welcome text
hide the QR code
hide pass and/or check-out buttons

You can also preview your kiosk on different device sizes/orientations, and specify check-out options.

Reconnect a kiosk to a different zone

If your kiosk is linked to the wrong check-in zone, or a zone that has been deleted, reconnect the kiosk using the current zone details.

Reconnect the kiosk

Open the EVA Check-in kiosk app on your device.
Click Disconnect to disconnect the current kiosk connection.
In the EVA Check-in portal, go to Check-in zones.
Open the kiosk connection details for the correct zone.
Enter the new kiosk ID and token in the app.
Apply the changes and confirm the kiosk connects successfully.

If reconnecting does not work

If the kiosk still does not connect correctly:

Remove the EVA Check-in kiosk app from the device.
Reinstall the app.
Reconnect it using the kiosk ID and token for the correct zone.

Tip
If you have recently deleted or renamed a zone, check that the kiosk is still connected to the correct active zone.

Updating kiosk settings

To access settings on your kiosk app, triple tap the bottom left of the screen.

","description":"Learn how to set up and update an EVA check-in kiosk on your iPad or Android tablet.","isMarkdown":false,"publishedOnUtc":"2026-05-27T22:29:47.926056","modifiedOnUtc":"2025-03-05T01:38:10.9220403"}

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