{"versionId":"152d77c0-9eab-4b1c-8c78-08dee125d5aa","articleId":"4d033d17-cb67-4362-d6bb-08dd5b86637c","title":"Kiosk setup","tags":["kiosk","All articles"],"content":"
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Learn how to set up and update an EVA check-in kiosk on your iPad or Android tablet.

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In this article

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How do I set up the Kiosk app on an iPad? 

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How do I turn on Guided Access?

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Guided Access is an iPad accessibility feature that locks the device to a single app and lets you control which features are available while that app is open. To enable guided access:

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Updating your iOS kiosk app

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  1. Go to the App Store app on your kiosk iPad.
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  2. Tap your profile picture at the top right.
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  3. Scroll down, then tap Update next to the EVA Check-in app, or tap Update All.
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How do I set up the Kiosk app on an Android tablet? 

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Updating your Android kiosk app

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  1. Open the Google Play Store app on your device
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  2. At the top right, tap the profile icon.
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  3. Tap Manage apps & device.
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  4. Under “Updates available,” tap See details.
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  5. Next to the EVA Check-in kiosk app, tap Update, or to update all your apps at the same time, tap Update all.
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Kiosk branding

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Go to the Kiosk & poster tab on Site information > Options to:

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You can also preview your kiosk on different device sizes/orientations, and specify check-out options.

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Other kiosk settings in the EVA Check-in portal

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You can override some kiosk settings by zone.

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To do this, expand the Advanced kiosk options on the zone's kiosk setup page:

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\"kiosk
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Items that show the link icon are using the site settings.

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When you change an option on the zone, you'll see a warning icon, indicating that the selected setting differs from the overall site setting.

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\"Zone
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Updating kiosk device settings

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To access device settings on your kiosk app, triple tap the bottom left of the screen.

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Reconnect a kiosk to a different zone

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If your kiosk is linked to the wrong check-in zone, or a zone that has been deleted, reconnect the kiosk using the current zone details.

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Reconnect the kiosk

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  1. Open the EVA Check-in kiosk app on your device.
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  2. Open settings (triple tap, bottom left)
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  3. Click Disconnect to disconnect the current kiosk connection.
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  4. In the EVA Check-in portal, go to Check-in zones.
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  5. Open the kiosk connection details for the correct zone.
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  6. Enter the new kiosk ID and token in the app.
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  7. Apply the changes and confirm the kiosk connects successfully.
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If reconnecting does not work

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If the kiosk still does not connect correctly:

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  1. Remove the EVA Check-in kiosk app from the device.
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  2. Reinstall the app.
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  3. Reconnect it using the kiosk ID and token for the correct zone.
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Tip
If you have recently deleted or renamed a zone, check that the kiosk is still connected to the correct active zone.

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","description":"Learn how to set up and update an EVA check-in kiosk on your iPad or Android tablet.","isMarkdown":false,"publishedOnUtc":"2026-07-14T02:38:02.1375101","modifiedOnUtc":"2025-03-05T01:38:10.9220403"}