{"versionId":"c51a9c9a-a6c6-4ac1-b252-08ddddf42831","articleId":"ff03d2a9-eec3-4d44-00e8-08ddd872582a","title":"Notification logs","tags":["notifications","reporting","All articles"],"content":"

Notifications are messages sent to visitors, administrators, hosts or others from EVA Check-in to inform the recipient about an action in EVA Check-In.

Notifications can be sent by email, SMS, or as push notifications to mobiles or Microsoft Teams.

There are many triggers for sending notifications within EVA Check-in. Notification logs can show why, when and how they have been sent.

Accessing your notification logs

Find notification logs via the Reports menu - https://my.evacheckin.com/reports/notification_logs

Notification history is accessible for up to 14 days. You can filter the logs by:

Recipient: Email and phone numbers
Category: the type of notification
Site
Channel
Status
Dates

Triggers for notifications

Notifications may be triggered by various actions, including:

Booking confirmations
Arrival notifications for check-ins
Customer onboarding updates
On-site form submissions
Alerts for people still on-site
Supplier reminders
Visitor count alerts

Use the \"Category\" filter to filter by trigger in your notification logs.

Our team is frequently expanding the list of triggers.

Methods of notification / channel

Notifications can be sent by:

Email
SMS
Push notifications (through our mobile app)
Microsoft Teams Notification
Various combinations and back up options
None, if no methods are enabled

Back up options are methods to use if the previous method failed or isn't configured. For example, if there is no phone number provided, but an email address is provided, then email is used.

Notification delivery status

Each method's success is indicated by:

Green Tick: Successful delivery
\n
\nSMS and email succeeded
Red Cross: Delivery failure
\n
\nSend to Teams failed
N/A: No methods enabled

Overall delivery statuses

Succeeded: All configured methods were delivered
Failed: All attempts failed to deliver

Backup methods may be used, and any successful delivery results in an overall success. The exception is 'Send both email and SMS', both methods must succeed to get Succeeded. See example below.

Viewing notification details

For more detailed information, click on the > icon to view the notification history.

For instance, if an SMS is successfully sent but an email fails due to an incorrect address format, the status will appear as \"Failed\" if both were configured.

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