{"versionId":"f4593344-b81f-49dd-bb56-08de96ac93f6","articleId":"8aeae112-7046-4ab0-83f7-08de96baacc1","title":"Renew certificates as a visitor","tags":["Certificates","visitor","All articles"],"content":"

If the organisation you're visiting (as an employee, contractor, or other kind of visitor) uses certificates in EVA Check-in, you may be asked to renew a certificate before you come to site. Renewing a certificate helps keep your details current so you can complete check-in more easily.

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This guide explains when certificate renewal applies, how to renew, and what to do if you cannot complete it.

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In this article

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Before you start

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Certificate renewal applies to eligible process certificates. These are certificates created as part of a check-in or pre-arrival workflow.

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If your organisation has set this up, EVA may ask you to renew a certificate when it is close to expiring or has expired.

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How certificate renewal works

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When renewal is available, EVA Check-in will send you to the certificate-related part of the workflow instead of making you complete the full process again.

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This means you may only need to review or answer the screens linked to that certificate.

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Your renewal experience depends on how the organisation has set up:

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For example, some screens may appear again, while others may stay pre-filled or hidden.

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Renew in the EVA mobile app

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You can renew in the EVA mobile app if your organisation has granted you the Certificate Renewal permission.

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Renew in the app

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  1. Open the EVA Check-in mobile app.
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  2. Navigate to the Cerificates tab. Any certificates available for renewal will have the Renew button. This button is visible from 14 days before the certificate expires.
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  3. Select Renew.
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  4. Complete the certificate steps shown in the app.
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  5. Submit your renewal.
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If you cannot see the Renew button

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You may need to complete a one-time device verification before the Renew button appears.

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The organisation must also:

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If you still cannot see Renew, it may be too early to renew. For more information, contact the site or organisation you are visiting.

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Renew from a link or email

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If you do not have in-app renewal permission, you may still be able to renew a certificate using a link sent by the organisation you are visiting.

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Renew from a message

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  1. Open the renewal email, SMS, Teams message, or other notification you receive.
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  2. Select the renewal link.
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  3. Complete the renewal steps in your browser.
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  4. Submit your renewal.
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What you may see during renewal

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Certificate renewal does not always look the same for every visitor.

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Depending on how the certificate and process have been set up, you may see:

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This is expected behaviour.

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Troubleshooting

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I cannot renew my certificate

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This can happen if:

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If you are not sure which applies, contact the organisation you're visiting.

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I cannot see the Renew button in the app

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Check that:

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If the button still does not appear, use the renewal link you were sent, or contact the site or organisation for help.

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Why do I have to answer some questions again?

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Your organisation decides which screens are included in the certificate and how those screens behave during renewal.

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That means some information may be reused, while other questions may need to be answered again.

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I renewed my certificate, but I still need help

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If your renewal has not updated as expected, contact the site or organisation that requested it. They can check your certificate status and any follow-up steps.

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","description":"Guide for visitors: how to renew your certificates","isMarkdown":false,"publishedOnUtc":"2026-04-13T01:25:39.6564876","modifiedOnUtc":"2026-04-10T04:36:03.948343"}