First, have a think about the information you need to collect from (or show) your visitors, and whether that should be done ahead of time or on arrival.

Then follow these steps.

1. Upload any images you'll need to display in your custom process
2. Give your process a name and save it
3. Add any screens you'd like to display - either sent to visitors ahead of time (pre-arrival) or when they arrive and check in
4. You can specify which visitors will see different parts of your process
5. Save your process once you have it set up the way you want it
6. Apply the process to your site(s) - navigate to the bottom of the Site information > Options tab
7. To preview your process, try a manual check-in for that site.

Read our guide to setting up and using custom processes.