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My Vaccine Pass isn't scanning

Helpful?

If your vaccine pass is in your Apple Wallet, you may need to open the pass, take a screenshot and zoom in to scan, depending on the camera capabilities of your check-in kiosk device. This is due to the small size of Apple Wallet passes.

Lighting conditions can create screen glare which can also impact the Kiosk’s ability to scan. Consider trying the rear camera on the tablet.