If you have an issue with visitor labels printing in incorrect format on iPad, make sure you are running the latest version of EVA Kiosk - download from the App Store. Then:

• Make sure your iPad and label printer are on the same WiFi network.
• Go to settings on EVA Kiosk (triple tap on the bottom left of the app)
• Under "Label Printer" tap to select your printer
• Enable the 'Label printer Brother direct mode'

Local network and Bluetooth permissions are required for this to work (if not prompted, please enable these under Apple Settings -> EVA Kiosk App).

Need more guidance? See our detailed guide to label printing.