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Label/badge printing

Labels/Visitor Badges - with a name, barcode and other optional details - can be automatically printed when a visitor checks in. Visitors can then be identified while at your location, and check out quickly by scanning their label with the "Use pass" button on the kiosk or a bar code scanner on the premium kiosk.

In this article

Supported kiosk devices

Label/badge printing is supported on:

  • iPad (via WiFi) 
  • Android tablets (via Bluetooth or WiFi)
  • Premium kiosk (Windows)

 

Supported printers

We support Brother QL series label printers QL810W, QL820NWB. 

 

WiFi printing

Connecting Brother QL-820NWB to the Wi-Fi network

  1. Turn the printer on, and follow the on-screen prompts to set the language, time and date.
  2. Press the [Menu] button and the [▼] button to select the [WLAN] menu, and then press the [OK] button.
  3. Press the [▼] button to select WLAN On/Off, and press the [OK] button.
  4. Use the [▲] and [▼] buttons to select [On] and press the [OK] button to enable.
  5. Once enabled, press the [↩] button and within the [WLAN] menu select WLAN > Infra Manual Setting and press the [OK] button.
  6. The printer should then search for available Wi-Fi networks. Use the [▲] and [▼] buttons, select your preferred Wi-Fi network and then press the [OK] button.
  7. Enter your password using the [▲] and [▼] buttons to select the correct characters.
    *Please note: you can select the [Menu] button to change the keyboard to input symbols, numbers, uppercase, and lowercase characters.
  8. The screen should then display 'Connected!' to confirm this was successful. Press the [↩] button to make your way back to the main screen and confirm the Wi-Fi symbol shows solid in the top right corner of the screen.

Connecting Brother QL810W to WiFi

  1. Download the Brother software to your Windows or Mac machine and follow the step-by-step guide to setup the wireless connection on your printer. Downloads can be found here https://support.brother.com/
  2. Before running the setup wizard, please ensure your printer is connected to power, the USB cable is connected from the printer to your Windows/Mac device that will be running the wizard, and the printer is turned ON.
  3. Once connected the QL-810W printer should show a solid blue LED light above the Wi-Fi symbol, indicating the connection has successfully been established. 

Setup the Kiosk app (Android tablet/iPad) for WiFi printing

  1. Ensure the Android tablet/iPad is connected to the same Wifi network as the printer.
  2. Open the Eva Kiosk App
  3. Go to the settings and tap the Label printer selection
  4. Select your label printer device name ex. Brother QL-820NWB8201
  5. Toggle on the Label printer Brother direct mode
  6. Tap Connect/Apply

Bluetooth printing

Available on Android tablets only

Enable Bluetooth on Printer

  1. Press the [Menu] button to view the main menu.
  2. Using the [▲] and [▼] buttons, select Bluetooth > Bluetooth (On/Off) > On in the settings menu, then press [OK].
  3. Using the [▲] and [▼] buttons, select Bluetooth > Automatic Reconnection > On in the settings menu, then press [OK].
  4. Press the back [↩] button to return to the main screen.
  5. You should then see the Bluetooth symbol in the top right corner.

Enable Bluetooth on Android Tablet

  1. Tap the Android Settings
  2. Enable and tap Bluetooth 
  3. Search for the label printer Bluetooth device name, eg QL-820NWB8201
  4. Tap the label printer Bluetooth device name and pair it
  5. Once it's paired, open the Eva Kiosk App
  6. Go to the settings and tap Label printer selection
  7. Select your label printer Bluetooth device name
  8. Toggle on the Label printer Brother direct mode 
  9. Tap Connect/Apply 

 

Label printing on your premium kiosk device (Windows)

  1. Download the QuickPrint client onto your Windows device.
  2. Run the downloaded file: EVA_Quick_Print.exe. This will install and run the QuickPrint client.
  3. To ensure QuickPrint client runs when your device starts up, right-click on the QuickPrint icon in the system tray and right-click to 'Add To Startup Folder'
  4. Ensure your device’s default printer is set to your label printer and the printer is set to landscape orientation under printing properties
  5. When a user checks in, their label should print automatically
    Note
    - To disable label printing for specific visitor types, configure your visitor types
    - Internet access required to keep QuickPrint client up to date

 

Configuring labels

You need to configure the label style to print and, optionally, whether to print labels for all visitors or just some types.

  1. In the admin portal go to your site options and select the Labels tab
  2. Choose your label style. Aim to match the style to paper size you have. There is flexibility - for example 54mm paper will work for the 55mm and 62mm sizes.
  3. Optionally add a logo. Note this must be JPEG, and black and white images will work best
  4. Add a caption as needed - this can be used for giving guests the WiFi details for example

Excluding some visitor types from printing

If you are using EVA for staff and contractors and you don't want to print labels for these visitors then:

  1. Edit these visitor types here Visitor types (evacheckin.com)
  2. Scroll to the bottom of the page and check "disable label printing"

Manually re-print or pre-print labels

You can manually print labels from the admin portal:

  1. For people currently checked-in:
    1. Go to the 'Who is Here' report
    2. Select the visitor(s) and choose your printer from bottom of the page and click Print labels
  2. For preregistered visitors
    1. Once you have preregistered someone you can print a label in advance of their visit. They can use this to sign in the kiosk using the "Use pass' option or barcode scanner on premium kiosk. 
    2. Go to https://my.evacheckin.com/visitors/preregistered_visitors
    3. Select the preregistered visitor(s) and select the kiosk from top drop down and then the "Print labels" button will appear

 

visitor labels kiosk
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