Renew certificates as a visitor

If the organisation you're visiting (as an employee, contractor, or other kind of visitor) uses certificates in EVA Check-in, you may be asked to renew a certificate before you come to site. Renewing a certificate helps keep your details current so you can complete check-in more easily.

This guide explains when certificate renewal applies, how to renew, and what to do if you cannot complete it.

Before you start

Certificate renewal applies to eligible process certificates. These are certificates created as part of a check-in or pre-arrival workflow.

If your organisation has set this up, EVA may ask you to renew a certificate when it is close to expiring or has expired.

How certificate renewal works

When renewal is available, EVA Check-in will send you to the certificate-related part of the workflow instead of making you complete the full process again.

This means you may only need to review or answer the screens linked to that certificate.

Your renewal experience depends on how the organisation has set up:

the certificate
the related process screens
your permissions

For example, some screens may appear again, while others may stay pre-filled or hidden.

Renew in the EVA mobile app

You can renew in the EVA mobile app if your organisation has granted you the Certificate Renewal permission.

Renew in the app

Open the EVA Check-in mobile app.
Navigate to the Cerificates tab. Any certificates available for renewal will have the Renew button. This button is visible from 14 days before the certificate expires.
Select Renew.
Complete the certificate steps shown in the app.
Submit your renewal.

If you cannot see the Renew button

You may need to complete a one-time device verification before the Renew button appears.

The organisation must also:

enable visitor renewal for that certificate
grant you the Certificate Renewal permission

If you still cannot see Renew, it may be too early to renew. For more information, contact the site or organisation you are visiting.

Renew from a link or email

If you do not have in-app renewal permission, you may still be able to renew a certificate using a link sent by the organisation you are visiting.

Renew from a message

Open the renewal email, SMS, Teams message, or other notification you receive.
Select the renewal link.
Complete the renewal steps in your browser.
Submit your renewal.

What you may see during renewal

Certificate renewal does not always look the same for every visitor.

Depending on how the certificate and process have been set up, you may see:

one or more certificate-related screens
fields that are already completed
questions you need to answer again
steps that are skipped because they are already covered by a valid certificate

This is expected behaviour.

Troubleshooting

I cannot renew my certificate

This can happen if:

your certificate is not close to expiry yet
your certificate is not set up for visitor renewal
your certificate is a manual certificate
you do not have the required in-app permission
your organisation needs to review part of your renewal
you need to complete device verification first

If you are not sure which applies, contact the organisation you're visiting.

I cannot see the Renew button in the app

Check that:

you are using the current version of the EVA Check-in mobile app
you have completed any required device verification
your organisation has granted you the Certificate Renewal permission

If the button still does not appear, use the renewal link you were sent, or contact the site or organisation for help.

Why do I have to answer some questions again?

Your organisation decides which screens are included in the certificate and how those screens behave during renewal.

That means some information may be reused, while other questions may need to be answered again.

I renewed my certificate, but I still need help

If your renewal has not updated as expected, contact the site or organisation that requested it. They can check your certificate status and any follow-up steps.